Kodimax | Withdrawal & Refund Policy
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Withdrawal & Refund Policy

To withdraw funds from his/her account, the Client shall submit a withdrawal request from his/her personal profile. In order to fill in the withdrawal request properly, the Client shall choose one of the withdrawal methods shown in the list and specify all the necessary details.
After the Client submits a withdrawal request, such request will be assigned with “Requested” status. When the request is being processed, it has a “Pending” status. After the “Pending” status is assigned, the requested funds will be debited from the Client’s account balance. After the withdrawal request is processed it will be assigned with a “Processed” status, the requested funds will be transferred to the payment system.
Withdrawal requests are processed by the financial department of the Company one-at-a-time. The processing time is about 24 hours. The Company reserves the right to increase the processing time; in such case, the Company shall notify the Client via any contact method specified by the Client in his/her profile.
The Client has the right to withdraw funds only to the payment system that was used to deposit funds to his/her account.
The Client is fully responsible for the information he/she provides to the Company through the withdrawal request.
If the Client uses a bank card for making deposits, withdrawals shall be made to this bank card in the amounts not exceeding the amount deposited within 90 (ninety) calendar days from the last deposit. Withdrawals to bank cards have greater priority than other types of withdrawals.
A client that chooses to make a withdrawal without any active trading in his account would be liable to a 250 EUR deduction
from the amount of the withdrawal. This is due to company fees on transaction and on platform account activation.
To avoid it clients must reach a turnover of the full balance in the account and have them in trades for at least 1 trading cycle, 1 trading cycle equals to 7 business days.
Payment Policy
The Company’s financial responsibilities starts with the first record of the customer’s deposit and will continue up to the full withdrawal of the funds.
The only official methods of deposits/withdrawals are the methods which appear at the company’s official website.
The client is taking all the risks related to the usage of the payment methods, this as to the fact that the payment methods are not company’s partners and not in any of the company’s responsibility. The company isn’t responsible for any delay or cancellation of funds transaction which were caused by the payment method. In case that the client has any claims related to any of the payment methods, it’s in his responsibility to contact the support of the payment method and to notify the company about those claims.
The Company shall not be responsible for the activities of any third-party service providers, which the Client may use to make any deposit/withdrawal. The Company’s financial responsibility for the Client’s funds starts at the moment the funds arrive to the segregated Company’s Client’s Account bank account or any other account related to the Company and that appears at the Payment Methods page of the website. In case any fraud appears during the financial transaction or after it, the Company reserves, and will use the right, to cancel the transaction and freeze the Client’s account.
The Company’s responsibilities as to the Client’s funds ends at the time the funds leave the segregated Company’s Client’s Account bank account or any other account related to the Company and that appears at Payment Methods page of the website.
In case of any technical mistakes which may appear at the time of financial transaction the company saves the right to cancel those transaction and all other client’s financial activity at the company’s website.
Client’s registration
Client’s registration is based on two main steps:
Client’s web registration.
Client’s identity verification.
In order to complete the second step, the company must demand and the client must:
Provide full copy of your ID card with photo and personal details.
The company reserves the right to demand from the client other documents such as payment bills, bank confirmation, bank card scans or any other document that may be necessary during the identification process.
The identification process should be completed in 10 business days since the company`s request to identify the client. In some cases, the company may increase the identification process up to 30 working days.